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Refund policy

RETURNS AND REFUNDS

Changed your mind after making a purchase? No worries!

- Please contact us via perfectpoolsnz@gmail.com to arrange return shipping back to our warehouse.

- Products purchased from Perfect Pool's include a 30-day money back guarantee! We want our customers to be happy with their purchases.

- The returning item/s must be in an unused, unopened condition and are 100% suitable for resale.

- Perfect Pool's is not liable for any item/s lost or damaged during the return transit. Store credit or a full refund will be issued once the item/s have been accepted into our warehouse. Return shipping fee's are at the buyers expense and will not be included in a refund or store credit.

Received a faulty/ damaged item?

- Please contact us via perfectpoolsnz@gmail.com to provide details of the faulty item/s or part/s.

- A full refund will be issued including paid shipping with proof of purchase upon approval.

- We will NOT accept any returned item/s without approval from our customer service team.

- The faulty product/s are required to be returned back to our warehouse within 7 days after approval.

- Please note that if you have damaged or disposed of the original packaging or have not included the accessories that originally came with the product, only a partial refund will be given.

Warranties and Guarantees

- Please contact us via perfectpoolsnz@gmail.com to lodge a warranty claim.

- Perfect Pool's offers a return to base warranty on eligible products, all items returned for repair are solely at the buyers expense.

- Parts requested to be sent to the consumer, if any, will be delivered free of charge.

Warranty does not cover:

- Consumable parts, e.g rubber parts.

- Unauthorized repairs or modifications.

- Misuse or incorrect assembly, abuse.

- Bonus gifts or deals, that may come along with a particular product.

- Any accessories, that may come along with a certain product.