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Free Delivery On Orders Over $150* (Excludes Bulky Items & Rural Deliveries)
Free Delivery On Orders Over $150* (Excludes Bulky Items & Rural Deliveries)
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Refund Policy – Perfect Pools

Refund Policy

At Perfect Pools, we strive to provide high-quality products and services that meet your expectations. If for any reason you are not satisfied with your purchase, we offer a clear and straightforward refund process.

1. Eligibility for Refunds

To be eligible for a refund or exchange, the following conditions must be met:

  • Products must be returned within 30 days of receipt.
  • Products must be in new, unused, and resalable condition.
  • Original packaging and proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items

Certain products are not eligible for a refund, including but not limited to:

  • Opened chemicals or pool products that are deemed non-returnable for health and safety reasons.
  • Special order items or custom products.
  • Discounted or clearance items marked as non-returnable.

3. Return Process

To initiate a return:

  1. Contact us at perfectpoolsnz@gmail.com or call 022 286 2881 to request a return authorization.
  2. Please provide your order number and the reason for the return.
  3. Once your return is approved, you will be provided with instructions on how to return the product.

4. Refund Processing

  • Once we receive and inspect the returned product, we will process the refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • The processing time for refunds may take 5-10 business days from the date we receive the returned item.

5. Shipping Costs

  • Shipping costs for returning items are the responsibility of the customer unless the product was damaged or defective upon arrival.
  • In cases where the return is due to our error, shipping costs will be covered by Perfect Pools.

6. Exchanges

If you would like to exchange an item for a different size or product, please contact us at perfectpoolsnz@gmail.com to discuss your options.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at perfectpoolsnz@gmail.com or call 022 286 2881. We will arrange for a replacement or refund based on the circumstances.

8. Contact Us

For any questions regarding our Refund Policy, or if you need assistance with a return or exchange, please contact us at:

Perfect Pools Service Warehouse
Email: perfectpoolsnz@gmail.com
Phone: 022 286 2881
Address: 15C Douglas Alexander Parade, Albany

We’re here to help and ensure you have the best experience with Perfect Pools.