RETURNS AND REFUNDS
Changed your mind after making a purchase? No worries!
- Please contact us via firstname.lastname@example.org to arrange return shipping back to our warehouse.
- Products purchased from Perfect Pool's include a 30-day money back guarantee! We want our customers to be happy with their purchases.
- The returning item/s must be in an unused, unopened condition and are 100% suitable for resale.
- Perfect Pool's is not liable for any item/s lost or damaged during the return transit. Store credit or a full refund will be issued once the item/s have been accepted into our warehouse. Return shipping fee's are at the buyers expense and will not be included in a refund or store credit.
Received a faulty/ damaged item?
- Please contact us via email@example.com to provide details of the faulty item/s or part/s.
- A full refund will be issued including paid shipping with proof of purchase upon approval.
- We will NOT accept any returned item/s without approval from our customer service team.
- The faulty product/s are required to be returned back to our warehouse within 7 days after approval.
- Please note that if you have damaged or disposed of the original packaging or have not included the accessories that originally came with the product, only a partial refund will be given.
Warranties and Guarantees
- Please contact us via firstname.lastname@example.org to lodge a warranty claim.
- Perfect Pool's offers a return to base warranty on eligible products, all items returned for repair are solely at the buyers expense.
- Parts requested to be sent to the consumer, if any, will be delivered free of charge.
Warranty does not cover:
- Consumable parts, e.g rubber parts.
- Unauthorized repairs or modifications.
- Misuse or incorrect assembly, abuse.
- Bonus gifts or deals, that may come along with a particular product.
- Any accessories, that may come along with a certain product.