Terms of Service
Welcome to Perfect Pools! By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.
1. General Terms
Perfect Pools reserves the right to update, modify, or replace any part of these Terms of Service at any time. Any changes will be posted on this page with the updated date. We recommend reviewing this page periodically for any changes.
2. Products & Services
Perfect Pools offers a wide range of pool products and services, including but not limited to:
- Pool chemicals (e.g., chlorine, algaecides)
- Pool equipment (e.g., filters, pumps, chlorinators)
- Pool maintenance and valet services
- Installation services
All products and services are subject to availability, and we reserve the right to discontinue any product or service at our discretion.
3. Orders & Payments
When placing an order, you agree to provide accurate and complete information. By submitting an order through our website, you authorize Perfect Pools to charge the payment method provided for the total order amount, including applicable taxes and shipping fees.
We accept payments through various methods, including credit/debit cards and other secure payment systems.
4. Shipping & Delivery
We offer nationwide delivery for all products. Delivery times vary depending on the location and availability of the products. We aim to process orders promptly, but shipping delays can occur. If you require expedited shipping or have special delivery requests, please contact us in advance.
Pickup: You can also choose to pick up your products directly from our Perfect Pools Service Warehouse, located at 15C Douglas Alexander Parade, Albany. Please refer to our contact page for hours and further details.
5. Returns & Refunds
If you are not completely satisfied with your purchase, you can return the products within 30 days of receiving your order for a full refund or exchange, provided the items are in new, unused condition. Certain products, such as chemicals, may not be eligible for return due to health and safety regulations.
To initiate a return, please contact our customer support team at perfectpoolsnz@gmail.com.
6. Liability & Warranties
We provide a warranty on some products. Please refer to the product description for specific warranty details. Perfect Pools is not responsible for damage caused by improper use, neglect, or modification of products after purchase. Warranties do not include consumable/ perishable parts.
By using our services, you agree that Perfect Pools is not liable for any damages or losses arising from the use or misuse of our products, including any accidents or injuries that occur while using our pool equipment or services.
7. Privacy Policy
At Perfect Pools, we take your privacy seriously. Please read our Privacy Policy to understand how we collect, use, and protect your personal data.
8. Customer Responsibilities
As a customer, you are responsible for ensuring that:
- You follow the proper guidelines for using products, especially chemicals and pool equipment.
- You maintain the necessary equipment and follow maintenance recommendations to keep your pool in proper working order.
Failure to follow safety instructions may void warranties or cause harm to your pool or equipment.
9. Prohibited Uses
You are prohibited from using our website or services for any unlawful or harmful activities, including but not limited to:
- Interfering with the website’s security features
- Attempting to access restricted areas of the website
- Uploading or distributing malicious content or viruses
Any violation of these prohibited uses will result in immediate termination of access to our services and may lead to legal action.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New Zealand.
11. Contact Information
For questions or concerns about our Terms of Service, products, or services, please contact us at:
Perfect Pools Service Warehouse
15C Douglas Alexander Parade, Albany
Email: perfectpoolsnz@gmail.com
Phone: 022 286 2881